Delete Your VUTI Account

1. Requesting Deletion

A VUTI user may request deletion through the Delete Account option in the VUTI app, by emailing playvuti@gmail.com , or through this external account-deletion page.

2. Information Required

VUTI may ask for information reasonably necessary to confirm the identity of the requester and match the request to the correct account.

When emailing, use the email address connected to your VUTI account and include your full name.

Do not send your password, complete card number, or card-security code.

3. Processing Period

VUTI aims to complete verified account-deletion requests within 30 days.

VUTI may contact you if additional verification or information is needed.

4. Reservations and Refunds

Before completing deletion, VUTI may need to cancel or resolve upcoming reservations, issue an eligible refund, resolve a failed payment, complete an active chargeback or dispute, or address an unresolved support or safety issue.

A pending deletion request does not automatically cancel upcoming reservations.

You should separately cancel eligible reservations through the app or contact VUTI support.

5. Information Deleted or Anonymized

When processing a deletion request, VUTI generally deletes or anonymizes:

• Your VUTI user profile.
• Your name and email associated with the profile.
• Your player-verification application.
• Verification links and notes.
• Verification review information.
• Unnecessary personal information in reservation records.
• Unnecessary payment-outcome records.
• Your account access through Firebase Authentication.
• Other personal information that is no longer reasonably needed.

6. Information That May Be Retained

VUTI may retain limited information where reasonably necessary for:

• Refunds.
• Accounting and tax obligations.
• Payment processing.
• Chargebacks and payment disputes.
• Fraud prevention.
• Enforcement of account bans.
• Safety investigations.
• Dispute resolution or legal claims.
• Compliance with law.

Retained information will be limited where reasonably possible.

Stripe may independently retain transaction information under its own legal obligations and policies.

7. Historical Reservations

Historical reservation records may be deleted or anonymized.

VUTI may retain non-identifying operational details such as the game identifier, reservation role, amount, currency, payment outcome, refund status, and timestamps.

Personal fields such as your name or verification information will be removed when they are no longer necessary.

8. Completion Record

After completing deletion, VUTI may retain a minimal record containing an internal or anonymized user identifier, request date, completion date, and completed status.

This retained completion record should not ordinarily contain your name or email.

9. Effect of Deletion

After account deletion:

• You will lose access to the account.
• Your profile and verification history may no longer be available.
• Completed deletion may not be reversible.
• You may need to create and verify a new account to use VUTI again.
• VUTI may still enforce restrictions connected to serious fraud, misconduct, or safety concerns where legally permitted.

10. Confirmation

When practicable, VUTI will send confirmation after completing the account-deletion request.

11. Contact

Account-deletion questions may be sent to playvuti@gmail.com .

Website: playvuti.com