Effective Date: July 22, 2026
1. Scope
This Refund and Cancellation Policy applies to paid game reservations made through VUTI. By completing a reservation, you agree to this policy.
2. Cancellation at Least 48 Hours Before Kickoff
A user who cancels at least 48 hours before the scheduled kickoff is eligible for a full refund to the original payment method.
The cancellation time is determined using the timestamp recorded by VUTI's system.
3. Cancellation Less Than 48 Hours Before Kickoff
A cancellation submitted less than 48 hours before kickoff is normally nonrefundable.
VUTI may approve an exception in its discretion for a genuine emergency, duplicate charge, technical malfunction, an incorrect reservation caused by VUTI, or another unusual circumstance VUTI determines warrants an exception.
An exception granted in one case does not require VUTI to grant the same exception in another case.
4. No-Shows
A user who does not attend a reserved game and did not cancel within the refundable period is not entitled to a refund.
Repeated no-shows may result in reservation restrictions, suspension, or account removal.
5. VUTI Cancellation
If VUTI cancels a game, each affected user will receive a full refund.
This includes cancellation because of unsafe weather, venue closure or unavailability, unsafe field conditions, operational problems, insufficient ability to conduct the game safely, organizer unavailability, or another decision by VUTI not to proceed.
6. Weather
If VUTI cancels a game because of weather or unsafe conditions, affected users receive a full refund.
A game is not considered cancelled merely because a user personally chooses not to attend. Unless VUTI cancels or grants an exception, the ordinary cancellation cutoff applies.
7. Games That Do Not Fill
If a game does not reach its intended roster size, VUTI may proceed with fewer players, use a smaller-sided or modified format, adjust the teams or game structure, reschedule, or cancel and issue full refunds.
If VUTI cancels, users receive full refunds.
8. Material Changes
If VUTI materially changes a game's scheduled date or location, affected users may contact playvuti@gmail.com regarding cancellation and refund options.
Minor adjustments to field assignment, team format, roster composition, or kickoff time do not automatically create a refund right when the game can still reasonably proceed.
9. Successful Payment but Failed Reservation
If payment is successfully collected but VUTI's system fails to create the purchased reservation, VUTI will correct and confirm the reservation or issue a full refund.
The user should contact playvuti@gmail.com and include the account email, game, and payment information reasonably needed to investigate.
10. Misconduct and Removal
A user removed or restricted because of misconduct, fraud, false verification information, unsafe behavior, violation of venue rules, reservation abuse, or violation of VUTI's Terms is not guaranteed a refund.
VUTI may determine whether to provide no refund, a partial refund, or a full refund depending on the circumstances and timing.
A participant removed during a game for misconduct is normally not entitled to a refund.
11. Goalkeeper Reservations
A discounted goalkeeper reservation is intended only for a participant who genuinely intends to play goalkeeper.
Misuse of the goalkeeper discount may result in cancellation without a guaranteed refund, loss of future goalkeeper-discount eligibility, payment of the ordinary outfield price where authorized, suspension, or account termination.
12. Dissatisfaction With a Game
A user is not automatically entitled to a refund because of dissatisfaction with teammates, opponents, playing time, skill level, competitive balance, game result, personal performance, referee or organizer decisions, or the overall enjoyment of the game.
VUTI may investigate a serious operational failure or material misrepresentation.
13. Refund Amount
When VUTI approves a full refund, VUTI refunds the full amount the user paid for the applicable reservation.
VUTI does not deduct Stripe processing fees from an approved full refund.
14. Refund Method and Timing
Refunds are issued to the original payment method.
Refund processing and posting times depend on Stripe, the user's bank, and the applicable card network. VUTI cannot guarantee the exact date on which funds will appear.
15. Chargebacks
Users should contact VUTI before initiating a payment dispute so VUTI has an opportunity to investigate and resolve the issue.
Submitting a false or abusive chargeback may result in account restriction or termination.
Nothing in this section eliminates rights that cannot legally be waived.
16. Contact
Refund and cancellation questions should be sent to playvuti@gmail.com .
Include your VUTI account email, the game, the reservation date, the reason for the request, and any relevant payment information that does not include your full card number.